FAQ
How long does delivery take?
How long does delivery take?
Delivery is quick! Across Lebanon, orders arrive in 2–4 business days. If you’re in Tripoli, you’ll get your package within 48 hours.
Do I pay for delivery?
Do I pay for delivery?
Nope — delivery is 100% free, every time.
Which payment methods do you accept?
Which payment methods do you accept?
You can pay by cash on delivery or through Whish Money.
How do I confirm my order?
How do I confirm my order?
After placing your order, our team will call you to confirm your name, address, and delivery details. The driver will also reach out before arriving to arrange the best time.
What if I need to return or exchange something?
What if I need to return or exchange something?
No problem.
- If we made a mistake (wrong size, color, or defective item), we cover all costs — including shipping.
- If you just want to change the size or color, you can exchange within 3 days. In this case, shipping costs are covered by you.
How do I request a return or exchange?
How do I request a return or exchange?
Just contact us directly on WhatsApp 📱 👉 Click here, and we’ll guide you through the process.
Will someone follow up after delivery?
Will someone follow up after delivery?
Yes! We personally check in to make sure everything fits, and you’re happy with your order.
Contact us on WhatsApp, if you still have further questions.